(no subject)

[novapsyche]

Those bastards at Comcast know something is really buggered up--they've got the "experiencing unusually high call volumes" going on as well as a tip about powercycling your modem because they "know" (they know!) that "you may be having problems with connectivity."

If the problem is so widespread as to warrant a front-door message on your automated operator, something has gone very, very wrong.

Comments

[xterminal.livejournal.com]

Someone fried a router. Betcha.

And it was a BIG router, too, not something off in the periphery that only affected a thousand customers or so.

[droid-1.livejournal.com]

Aye, and they're probably waiting for a new one to come in.
Or the Cisco tech guy.

random OT ?

[bloodlikerain.livejournal.com]

where can i buy THE SPONGE

Re: random OT ?

[novapsyche.livejournal.com]

It should be available over the counter at Wal-Mart or any drugstore. I think.

[simianpower.livejournal.com]

Something's been "really buggered up" at Comcast for years, and even though MOST of their customers know it, they don't. Or they don't care. It's not like we can just drop them for another carrier, so why should they fix their own in-house fuck-ups?

If you mean the more specific "service is interrupted in your area" crap, then that's been going on for days as well. When I called, they said that "a few channels from 28-60" were fried, but I listed off about six channels beyond 60 that were frozen as well. They did fix that problem (for me), but I wouldn't be surprised if it came back, or if it was different for every person.

[sarahmichigan.livejournal.com]

re: cable competition

http://detnews.com/specialreports/2002/cable/

TS

[ryoganox.livejournal.com]

I probably shouldn't say this openly, but...

Having worked Tier 2 tech support for @Home later AT&T then finally Comcast, I can say that the east coast/north east area has always been a trouble spot for them to keep running smoothly. 90% of my calls were from that area. NJ being one of the worst for steady connectivity. Most of the issues in that area are that the established network are ancient and are substandard to handle the load they place on them.

I will see if there is anything I can find out about the outage, if they know of any... :)