Help?

Mar. 30th, 2006 02:21 pm
novapsyche: Sailor Moon rising into bright beams (Default)
[personal profile] novapsyche
I'm hoping [livejournal.com profile] vaxjedi or someone could help with a problem a coworker is having here in the office.

She's trying to download Adobe Reader (the free version), but every time she does a dialog box comes up that says, "Download information missing. Try your download again from the web site." But we are trying to download from the website. So we're confused. What are we missing? Is there some component she may need to install beforehand?

(no subject)

Date: 2006-03-30 11:03 pm (UTC)
vaxjedi: (Default)
From: [personal profile] vaxjedi
Sounds like a problem with the Download Manager. Try this:

1. Go to the Adobe website at http://www.adobe.com/products/acrobat/readstep2_allversions.html.
2. Choose an OS, version and language.
3. Click continue.
3. Deselect Download The Adobe Yahoo! Toolbar.
4. Deselect Also Download Free Photoshop Album 2.0 Starter Edition.
5. Make sure that Do Not Use Adobe Download Manager is selected (if available), and then click Continue or Download.
6. Follow the on-screen instructions to open or save the installation file. (If you select Open in the File Download dialog box, the installation file isn't copied to the local hard drive and isn't available for future installations. If you save the file to your hard drive, you must double-click the file to begin the installation process.)

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novapsyche: Sailor Moon rising into bright beams (Default)
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